bjgame Privacy Policy

1. Introduction

bjgame (hereinafter referred to as "bjgame", "We", "Us" or "Our") operates the online gaming platform accessible at https://bjgame.cam and any associated subdomains or applications (collectively the "Platform" or "Service"). bjgame is an English-language gaming information and service resource targeting users in Pakistan and other permitted jurisdictions.

This Privacy Policy ("Policy") describes how bjgame collects, processes, stores, shares and safeguards personal data obtained from individuals ("User", "You" or "Your") who access or use the Service, register an Account or interact with the Platform in any capacity.

By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, each of which is incorporated by reference.

2. Definitions

The following terms are used throughout this Policy with the meanings set out below:

3. Data We Collect

bjgame collects Personal Data through several channels, including direct registration, platform usage, payment processing and automated technical means. The categories of data collected are as follows:

3.1 Registration Data

When you create an Account on bjgame, we collect: full name, date of birth, email address, country of residence, username and password (stored in hashed form). You may also be asked to provide a mobile phone number for account security purposes.

3.2 Identity Verification (KYC) Data

To comply with identity verification obligations and to process withdrawals, bjgame may collect copies of government-issued identity documents (such as a CNIC, passport or driver's licence), proof of residential address, and, in some cases, proof of source of funds. This data is collected only when required for verification purposes and is handled with enhanced security controls.

3.3 Transaction and Payment Data

bjgame collects data related to deposits, withdrawals and account balance activity. This includes transaction amounts, timestamps, payment method type and transaction reference identifiers. bjgame does not store full payment card numbers or full mobile wallet credentials. Payment references to familiar Pakistani methods — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — may appear in transaction records as context references. None of these providers are affiliated with or endorsing bjgame's data processing activities.

3.4 Usage and Behavioural Data

bjgame automatically collects information about how you interact with the Platform, including: pages visited, game sessions initiated, betting history, session duration, click patterns, search queries within the Platform and feature usage. This data is used to improve the Platform, personalise the player experience and monitor for responsible gambling indicators.

3.5 Technical and Device Data

bjgame collects technical data from your device and network connection, including: IP address, browser type and version, operating system, device type and screen resolution, referring URLs and geographic location inferred from IP address. This data supports platform security, fraud prevention and performance monitoring.

3.6 Communications Data

If you contact bjgame via Live Chat, Help Center or email, we retain records of those communications, including content, timestamps and the identity of the agent handling your query. This data is used to resolve disputes, improve service quality and maintain compliance records.

4. Data Processing

The table below sets out the primary purposes for which bjgame processes Personal Data, the categories of data involved and the corresponding legal basis for processing:

bjgame does not use Personal Data to make fully automated decisions that produce significant legal effects on users without appropriate human oversight.

5. Legal Basis for Processing

5.1 Contract Performance. Much of bjgame's data processing is necessary for the performance of the contract between bjgame and the User — including Account creation, facilitating wagers, processing deposits and withdrawals, and providing customer support.

5.2 Legal Obligation. bjgame processes certain data to comply with its legal and regulatory obligations, including anti-money-laundering (AML) requirements, KYC verification and fraud reporting obligations arising from its operating licence.

5.3 Legitimate Interest. bjgame processes certain data for its legitimate business interests, including platform security monitoring, fraud prevention, responsible gambling analysis and service improvement. bjgame balances these interests against the privacy rights of Users and does not process data under this basis where Users' interests or fundamental rights override bjgame's legitimate interests.

5.4 Consent. Where bjgame relies on consent as a legal basis — for example, for certain marketing communications — consent is obtained explicitly and can be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Cookies & Tracking Technologies

6.1 bjgame uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns and maintain session security.

6.2 The following categories of cookies may be active on the Platform:

• Strictly Necessary Cookies: Required for basic Platform functionality, including login session management and security tokens. These cannot be disabled without significantly impairing Platform use.
• Functional Cookies: Store user preferences such as language selection, display settings and previously viewed content to improve your experience across sessions.
• Analytics Cookies: Collect aggregated data about how Users interact with the Platform to help bjgame understand usage patterns and improve content and features.
• Security Cookies: Used to detect and prevent fraudulent activity, credential stuffing and bot access attempts.

6.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing parts of the Platform. bjgame does not currently operate a third-party advertising cookie infrastructure.

7. Data Sharing & Disclosure

bjgame does not sell Personal Data to third parties for advertising or commercial purposes. Personal Data may be shared in the following circumstances:

7.1 Service Providers (Data Processors). bjgame engages third-party service providers to support Platform operations, including payment processing, identity verification, cloud infrastructure, analytics and customer support tooling. These providers process Personal Data only on bjgame's instructions and under data processing agreements that require them to maintain appropriate security and confidentiality standards.

7.2 Regulatory and Law Enforcement Authorities. bjgame may disclose Personal Data to competent regulatory authorities, financial intelligence units or law enforcement agencies where required by law or where bjgame has reasonable grounds to suspect financial crime, fraud or serious misuse of the Platform. Such disclosures are made in accordance with applicable legal requirements.

7.3 Corporate Transactions. In the event of a merger, acquisition, restructuring or sale of bjgame's business or assets, Personal Data held by bjgame may be transferred to the acquiring entity, subject to continuity of data protection obligations. Users will be notified of any such change that materially affects how their data is processed.

7.4 With Your Consent. bjgame will not share your Personal Data with third parties for purposes not described in this Policy without your explicit prior consent.

8. International Data Transfers

8.1 bjgame operates internationally and may process or store Personal Data on servers or through service providers located outside Pakistan. Where Personal Data is transferred to jurisdictions that do not provide the same level of data protection as the jurisdiction in which you reside, bjgame takes appropriate safeguards to ensure that such transfers are conducted in accordance with applicable data protection standards.

8.2 Appropriate safeguards for international transfers may include standard contractual clauses, data processing agreements with contractual privacy obligations and transfers to jurisdictions that provide adequate protections as assessed by bjgame.

8.3 By using the bjgame Platform, you acknowledge that your Personal Data may be transferred to and processed in countries outside Pakistan, including countries whose data protection laws may differ from those applicable in your location.

9. Data Retention

9.1 bjgame retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligations.

9.2 The following general retention guidelines apply, though actual periods may vary based on regulatory requirements:

• Account and Registration Data: Retained for the duration of the Account and for a period of up to five years following Account closure, unless a longer period is required by law.
• KYC and Identity Verification Data: Retained for the period required under applicable AML/KYC regulations from the date of last transaction or Account closure, which is typically five years but may be longer under specific licensing conditions.
• Transaction Records: Retained for a minimum of five years from the transaction date in accordance with financial record-keeping obligations.
• Communications Data: Retained for up to three years from the date of the relevant communication, unless required for longer in connection with an active dispute or regulatory investigation.
• Usage and Analytics Data: Retained in aggregated or pseudonymised form for up to two years for analytical purposes.

9.3 Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

10. User Rights

Subject to applicable law and the exceptions described below, you have the following rights in relation to your Personal Data held by bjgame:

• Right of Access: You have the right to request confirmation of whether bjgame holds Personal Data about you and, if so, to receive a copy of that data together with supplementary information about how it is processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete Personal Data be corrected or completed without undue delay.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies) or where you object to processing and bjgame has no overriding legitimate grounds. This right is subject to retention obligations arising from legal or regulatory requirements.
• Right to Restriction of Processing: You may request that bjgame restrict the processing of your Personal Data in certain circumstances, including during a period where the accuracy of the data is contested.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request receipt of your Personal Data in a structured, commonly used and machine-readable format.
• Right to Object: You may object to processing of your Personal Data based on legitimate interests. bjgame will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests or the processing is required for the establishment or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of the above rights, please contact bjgame via Live Chat or the email address set out in Section 15 of this Policy. bjgame will respond to valid requests within a reasonable timeframe, and in any case within 30 days of receipt of a verifiable request. bjgame may request verification of your identity before processing a data rights request.

11. Data Security

11.1 bjgame implements appropriate technical and organisational measures to protect Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. Security measures include, but are not limited to:

• TLS/HTTPS encryption for all data transmitted between your device and the Platform.
• Password hashing using industry-standard algorithms; plaintext passwords are never stored.
• Access controls restricting internal access to Personal Data on a need-to-know basis.
• Session management controls including automatic session timeout after periods of inactivity.
• Regular security monitoring and logging to detect and respond to anomalous access patterns.
• KYC document data stored with enhanced access restrictions separate from standard account data.

11.2 Notwithstanding the measures described above, no method of transmission over the internet or method of electronic storage is completely secure. bjgame cannot guarantee absolute security of your Personal Data. In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, bjgame will notify affected Users in accordance with applicable notification obligations.

11.3 You are responsible for maintaining the security of your Account credentials. Do not share your password with any third party. bjgame will never ask you for your password via any communication channel.

12. Minors & Age Verification

12.1 The bjgame Platform is strictly an adults-only service. Access is limited to individuals aged 18 years and above, or such higher minimum age as may be required by the operator's license jurisdiction. bjgame does not knowingly collect or process Personal Data from individuals under the applicable minimum age.

12.2 bjgame employs age verification procedures during Account registration and as part of the KYC process. Where bjgame has reason to believe that an Account holder may be below the applicable minimum age, the Account will be suspended pending verification and, if confirmed, permanently closed with any associated data handled in accordance with bjgame's legal obligations.

12.3 If you believe that a minor has registered an Account or submitted Personal Data through the bjgame Platform, please contact bjgame immediately via the contact details in Section 15. bjgame will investigate and take appropriate action promptly.

13. Third-Party Links & Services

13.1 The bjgame Platform may contain references to third-party services, including game content providers, payment method interfaces and support tools. bjgame is not responsible for the privacy practices of third-party operators whose services you access through or in connection with the Platform.

13.2 Payment method names referenced on the Platform — including Easypaisa, JazzCash, Raast and major Pakistani banks — are referenced for contextual familiarity only. When you interact with a payment provider's own interface or service, you are subject to that provider's independent privacy policy and terms of service. bjgame has no control over and accepts no responsibility for third-party privacy practices.

13.3 bjgame encourages you to review the privacy policies of any third-party services you interact with in connection with your use of the bjgame Platform.

14. Policy Amendments

14.1 bjgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, regulatory requirements, business practices or the scope of the Service. The "Last Updated" date at the top of this page indicates when the current version came into effect.

14.2 Where changes to this Policy are material — for example, a new purpose for processing that is incompatible with the original purpose — bjgame will provide notice to registered Users via the email address on their Account or through a prominent notice on the Platform prior to the change taking effect.

14.3 Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree to a material change, you should cease using the Platform and may request Account closure in accordance with the Terms & Conditions.

15. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or to the processing of your Personal Data by bjgame, please contact us through the following channels:

• Live Chat: Available 24 hours via the Platform interface. English support at all times; Urdu language assistance available during selected hours.
• Help Center: Self-service support portal accessible from your Account dashboard for data rights request forms and common privacy queries.
• Email: [email protected] — for formal data access, erasure or portability requests. Please include "Privacy Request" in the subject line and provide sufficient information to identify your Account. Responses will be provided within 30 days of receipt of a verifiable request. Do not include passwords, full payment card numbers or sensitive security credentials in email communications.

bjgame is committed to resolving privacy concerns directly. If you are dissatisfied with our response, you may have the right to lodge a complaint with a relevant supervisory or data protection authority in the jurisdiction under whose laws you claim rights.